Update Agent Availability Status

Updated about 2 hours ago•1 min read
PATCH

/v1/profile/availability

Updates the agent's real-time availability status between online and offline for intelligent auto-assignment routing.

Parameters

NameTypeDescription
availabilityrequiredstringAvailability state: 'online' or 'offline'

Responses

200Status updated
{
  "data": {
    "availability": "online",
    "availability_changed_at": "2026-09-02T14:30:00Z"
  }
}