Assign Conversation to Agent / Team

Updated about 2 hours ago•1 min read
POST

/v1/conversations/:id/assign

Assigns or reassigns the conversation to a specific agent user and/or specialized team.

Parameters

NameTypeDescription
idrequiredstringConversation UUID
assignee_idstringAgent User UUID (or null to unassign)
team_idstringTeam UUID (or null to unassign)

Responses

200Assignment updated
{
  "data": {
    "id": "cnv_777",
    "assignee_id": "usr_888",
    "team_id": "tm_301"
  }
}