메시지 / 비공개 메모 발송

Updated 23 days ago•1 min read
POST

/v1/conversations/:conversation_id/messages

활성 채널(이메일, WhatsApp, 실시간 채팅 등)을 통해 고객에게 답변을 전송하거나 팀원 전용 비공개 메모를 등록합니다.

Parameters

NameTypeDescription
conversation_idrequiredstringConversation UUID
contentstringMessage text or HTML (max 50,000 chars)
privatebooleanTrue for internal private notes (not sent to customer)
attachment_idsarray[string]Array of uploaded attachment UUIDs to attach

Responses

200Message created
{
  "data": {
    "id": "msg_003",
    "content": "Hello Alice! I have reviewed your invoice and refunded the difference.",
    "visibility": "global",
    "sender": {
      "id": "usr_888",
      "name": "Sarah Connor"
    },
    "created_at": "2026-09-02T13:05:00Z"
  }
}